Return & Refund Policy
At Urban Hive, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help with a simple and transparent return and refund process.
Return Eligibility
You may request a return or exchange if your item meets the following conditions:
-
The item is unused, unworn, and in its original condition.
-
All original packaging, accessories, and tags (if applicable) are included.
-
The return request is made within 30 days of receiving your order.
-
The item is not damaged due to misuse, improper handling, or normal wear and tear.
To help us process your request quickly, please provide your order number and the reason for the return or exchange.
Non-Returnable Items
For hygiene and safety reasons, certain products may not be eligible for return or exchange once opened or used. These may include selected health & beauty products, personal care items, and other products marked as non-returnable.
Products returned without their original packaging or in a used or damaged condition may not qualify for a refund or exchange.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.
Include your order number along with clear photos of the product and packaging so our support team can resolve the issue promptly.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to an incorrect, defective, or damaged item sent by Urban Hive.
We recommend using a trackable shipping service when returning products, as Urban Hive cannot be held responsible for items lost during return transit.
Refund Process
Once your returned item has been received and inspected, we will notify you of the outcome.
If your return is approved, your refund will be processed using the original payment method whenever applicable or through an appropriate alternative method.
Refund processing times may vary depending on your payment provider or financial institution.
Exchanges
If you would like to exchange an item, please contact our customer support team before sending your product back.
Exchanges are subject to product availability.
How to Request a Return
-
Contact our customer support team.
-
Provide your order number and explain the reason for the return or exchange.
-
Follow the return instructions provided by our team.
-
Ship the item securely using a reliable trackable courier service.
-
Once the returned item has been inspected, we will process your refund or exchange if it meets our return requirements.
Contact Us
If you have any questions regarding returns, refunds, or exchanges, please contact us.
Email: ko6887876@gmail.com
WhatsApp: +92 321 3855699
Thank you for shopping with Urban Hive. We appreciate your trust and are committed to providing you with quality products and excellent customer service.